Privacy policy
PRIVACY POLICY
OVERVIEW
Ciaobrow is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website (the “Site”).
The terms “we”, “us”, and “our” refer to Ciaobrow.
The terms “you” and “your” refer to users, customers, and visitors of the Site.
By using our Site, you agree to the terms of this Privacy Policy.
INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you:
- Place an order
- Subscribe to our emails or marketing
- Contact us directly
This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
We also automatically collect certain technical data when you visit the Site, such as:
- IP address
- Browser type
- Device information
- Pages visited and interaction data
This helps us improve performance, security, and user experience.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Send marketing emails (only if you have opted in)
- Improve our website, products, and services
- Prevent fraud and ensure site security
SHARING YOUR INFORMATION
We only share your information with trusted third parties where necessary to operate our business, including:
- Our Shopify / Website
- Our Payment providers
- Our Shipping providers
- Our Email marketing platforms
These providers are required to keep your information secure and confidential.
We do not sell or rent your personal data to third parties.
COOKIES
We use cookies to enhance your experience on our Site.
Cookies allow us to:
- Remember your preferences
- Understand how visitors use our site
- Improve performance and functionality
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the Site functions.
YOUR RIGHTS (GDPR)
If you are located in the EU or UK, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request the deletion of your data
- Withdraw consent to marketing at any time
- Request a copy of your data
To exercise any of these rights, please contact us at the email address below.
DATA RETENTION
We retain your personal information only for as long as necessary to:
- Fulfil orders
- Comply with legal and tax obligations
- Resolve disputes
THIRD-PARTY LINKS
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
SECURITY
We take reasonable steps to protect your personal information using secure systems and trusted platforms. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
UPDATING YOUR INFORMATION
You can request access, update, or delete your personal information at any time by contacting us.
PAYMENTS
All payments are processed securely through third-party providers. We do not store your full payment details on our servers.
Accepted payment methods may include:
- Credit / Debit Cards
- PayPal
CONTACT
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: suzanne@suzanneeganacademy.com
Business: Ciaobrow