FAQs
Frequently asked questions
Everything you need to know about Ciaobrow products, training, wholesale accounts and distribution. Can't find what you're looking for? Email our team or visit our Contact page.
Products & formulations8 questions
Are all Ciaobrow products vegan and cruelty-free? Professionals▼
Yes — every Ciaobrow product is 100% vegan and cruelty-free. Our formulations contain no animal-derived ingredients and are never tested on animals. All products meet EU cosmetic safety standards and are certified by our qualified EU safety assessor.
What makes Ciaobrow Henna different from standard brow tint? Professionals▼
Unlike standard tint which uses an oxidant to penetrate the hair cortex, our henna formula provides a coating on the shaft of the hair and top layers of the cuticle. Results last up to 6 weeks on hair and 7 days on skin. Our formula contains hydrolysed proteins, anti-oxidants and vitamin complex. We offer 12 natural, highly pigmented shades from blonde to black — averaging 60 procedures per 10g packet.
What is the TGA level in your Brow Lamination formula? Professionals▼
Our Brow Lamination formula uses a low-TGA (thioglycolic acid) concentration. We have deliberately reduced the chemical percentage while maintaining maximum results. The longer processing time — up to 10 minutes — eliminates the risk of over-processing and damage, making it significantly gentler than many competitor formulas.
Are your products safe for clients with sensitive skin? Professionals▼
Our formulations are designed to be gentle on delicate skin. However, we strongly recommend performing a patch test 48 hours before treatment for all clients — especially those with a history of skin sensitivity, allergies, or reactions to hair colourants. This is a professional and regulatory requirement. Full patch test instructions are included in each product's documentation.
Are Ciaobrow products compliant with EU cosmetic regulations? Professionals▼
Yes. All Ciaobrow products are fully compliant with EU Cosmetic Regulation (EC) 1223/2009. Each product has a completed Product Information File (PIF) and a signed Cosmetic Product Safety Report (CPSR). Ciaobrow is based in Dublin, Ireland and our EU Responsible Person is based in Ireland. For UK compliance, our UK distribution partner holds UK Responsible Person status.
How should I store Ciaobrow products? Professionals▼
Store all Ciaobrow products in a cool, dry place away from direct sunlight. Keep lids tightly closed when not in use. Refer to the PAO (Period After Opening) symbol on each product for shelf life guidance once opened. Never use products past their stated expiry date.
Can I mix Ciaobrow Henna shades together? Professionals▼
Absolutely — all 12 shades are fully intermixable, allowing you to create a completely bespoke colour for each client. Download our Shade Guide for mixing ratios and recommendations.
What is the shelf life of unopened Ciaobrow products? Professionals▼
Unopened shelf life is typically 24–36 months from date of manufacture when stored correctly. The expiry date is printed on each product's packaging. If you have queries about a specific batch, contact us at hello@ciaobrow.com with your batch number.
Ordering & shipping6 questions
What countries do you ship to? ProfessionalsDistributors▼
We ship to Ireland, the UK and across the EU. For countries outside these regions, please contact us at hello@ciaobrow.com. We also work with distribution partners across Europe — see our Distributors page for your nearest trade supplier.
What are your delivery times? Professionals▼
- Ireland: 2–3 working days
- UK: 3–5 working days
- EU (mainland): 4–7 working days depending on destination
Do you offer free shipping? Professionals▼
Yes — we offer free standard shipping on orders over €75 to Ireland and EU destinations. For wholesale and trade orders, shipping terms are agreed as part of your trade account — contact our trade team at trade@ciaobrow.com for details.
Can I change or cancel my order after placing it? Professionals▼
Please contact us immediately at hello@ciaobrow.com if you need to make a change or cancellation. If your order has not yet been dispatched we will do our best to accommodate your request. Once dispatched, orders cannot be cancelled and our standard returns policy applies.
What is your returns policy? Professionals▼
We accept returns of unopened, unused products in original packaging within 14 days of receipt. Due to health and safety regulations, we cannot accept returns of opened cosmetic products unless they are faulty. To initiate a return please email hello@ciaobrow.com with your order number.
My order arrived damaged — what should I do? Professionals▼
Please email hello@ciaobrow.com within 48 hours of delivery with your order number and photographs of the damaged item and packaging. We will arrange a replacement or refund as quickly as possible.
Trade accounts & wholesale7 questions
How do I open a trade account? Professionals▼
Email us at trade@ciaobrow.com with your salon or business name, business address and VAT number, estimated monthly order volume, and the products or ranges you are interested in. Our trade team will respond within 2 working days.
What are your minimum order quantities for wholesale? Professionals▼
Minimum order quantities vary by product range and are provided in your trade account welcome pack. Contact our trade team at trade@ciaobrow.com for a specific MOQ quote based on the products you need.
Do you offer trade discounts or loyalty pricing? Professionals▼
Yes — trade account holders benefit from wholesale pricing across our full range. We also operate a tiered loyalty pricing structure — the more you order, the better your pricing. Volume discounts are applied automatically once agreed thresholds are reached.
Can I get product samples before placing a wholesale order? Professionals▼
Yes — we offer a professional sample programme for verified salon and trade accounts. Email trade@ciaobrow.com with your business details and the products you would like to sample. Sample kits are available at a nominal cost credited against your first wholesale order.
Do you supply product training materials for salons stocking Ciaobrow? Professionals▼
Yes — all trade accounts receive access to our professional support package including digital product manuals, application guides, client consultation cards, aftercare instructions, and social media assets. Physical point-of-sale materials are available for larger accounts.
What payment terms do you offer for trade accounts? Professionals▼
New trade accounts are set up on pro-forma (payment before despatch) terms initially. Once a satisfactory trading history is established — typically after 3 months and 3 orders — we review accounts for 30-day net payment terms. All invoices are issued in EUR for Ireland and EU accounts, and GBP for UK accounts.
Can I stock other brands from your portfolio alongside Ciaobrow? Professionals▼
Absolutely — through SE Salon Collective, our wholesale division, you can access ItalWax, InLei®, Lamitta, PE Cosmetics, Ruthie Belle, RBF Tan, Refectocil, Miraveda and Creator brushes — all alongside the Ciaobrow range. One account, one order, one delivery. Contact trade@ciaobrow.com for our full portfolio catalogue.
Training & courses8 questions
What courses does Suzanne Egan Academy offer? Training▼
We offer a full range of professional courses including brow (beginner and advanced, henna, lamination, fusion hybrid tint), lash (lash lift, Korean lash lift), waxing (full body and facial), and sugaring (hair removal). Courses are available in-person and online. Email training@ciaobrow.com for the current schedule and pricing.
Do I need prior experience to attend a course? Training▼
It depends on the course. Our beginner-level courses are specifically designed for those new to brow and lash treatments — no prior experience required. Our advanced and pro courses require a foundation level of experience or completion of a beginner course. If you are unsure which level is right for you, email training@ciaobrow.com.
Where are your training courses held? Training▼
We have an in-person training facility in Dublin 16, Ireland and an international tutor network delivering courses across Ireland, UK, Spain, Finland, Italy, Poland and Greece. Online certification courses are also available. Contact training@ciaobrow.com to find your nearest training location.
What certification do I receive after completing a course? Training▼
Upon successful completion you will receive a Suzanne Egan Academy Certificate of Completion. Our certificates are recognised by professional insurance providers across Ireland, the UK and EU. Insurance requirements vary by provider — we recommend checking with your insurer before booking.
Are products included in the course price? Training▼
Yes — all in-person courses include a product kit covering the materials used during training, which is yours to keep and use with clients. Online courses include access to digital materials and a recommended product list with a student discount code for your first order.
Can I become a Ciaobrow / Suzanne Egan Academy tutor? Training▼
We are always looking for talented, experienced professionals to join our international tutor network. If you have significant experience in brow, lash or waxing treatments and are based in a country where we do not yet have coverage, we would love to hear from you. Email training@ciaobrow.com with your professional background and location.
Do you offer group bookings or in-salon training? Training▼
Yes — we offer group booking discounts for salons booking multiple places on the same course. We also offer bespoke in-salon training where one of our tutors comes to you — ideal for upskilling your whole team. Contact training@ciaobrow.com for pricing.
What is your cancellation policy for training courses? Training▼
- 14+ days before course date: Full refund or free transfer to another date
- 7–13 days before: 50% refund or free transfer to another date
- Less than 7 days: Non-refundable, but you may transfer your place to another person
Distribution partnerships6 questions
How do I become a Ciaobrow distributor? Distributors▼
We are actively seeking distribution partners, particularly in the UK. If you are an established beauty trade distributor with an existing salon customer base, please email distribution@ciaobrow.com with your company name and territory, current brands you distribute, estimated reach (number of salon accounts), and an overview of your distribution model.
Which territories are currently available for distribution? Distributors▼
We have established distribution partners across several EU countries. The UK is currently available and is our primary distribution priority. Additional territories may be available depending on your location and capabilities. Contact distribution@ciaobrow.com to discuss.
Do you offer exclusive distribution agreements? Distributors▼
Yes — we offer exclusive territory agreements to distribution partners who meet our criteria for market coverage, minimum order commitments and brand standards. Exclusivity terms are negotiated as part of the distribution agreement and are subject to performance targets. Non-exclusive arrangements are also available for certain territories.
What support do you provide to distribution partners? Distributors▼
Our distribution partners receive full product training for their sales team, marketing materials and brand assets, access to our training academy network, a dedicated account manager, co-branded marketing support, full EU compliance documentation, and regular new product previews and first-to-market access.
Who is the EU Responsible Person for Ciaobrow products? Distributors▼
SE Salon Collective Ltd (trading as Ciaobrow), Dublin 16, Ireland is the EU Responsible Person for all Ciaobrow products under EU Cosmetic Regulation (EC) 1223/2009. All products are notified on the CPNP portal under this entity. Full regulatory documentation is available to distribution partners on request.
What are your minimum order requirements for distributors? Distributors▼
Distributor minimum order quantities and values are agreed on a territory-by-territory basis as part of the distribution agreement. To start the conversation, email distribution@ciaobrow.com.
About Ciaobrow4 questions
Where is Ciaobrow based?▼
Ciaobrow is based in Dublin 16, Ireland, having relocated from the UK in January 2026. We are owned and operated by Suzanne Egan, who has worked with the brand for over 7 years. Ciaobrow trades as part of SE Salon Collective Ltd, a subsidiary of Grangefield Holdings Ltd.
What is SE Salon Collective?▼
SE Salon Collective is our professional wholesale and e-commerce division, supplying a curated portfolio of premium brow, lash and beauty brands to salons and technicians across Ireland, the EU and the UK. Ciaobrow is one of the brands within the SE Salon Collective portfolio, alongside ItalWax, InLei®, Lamitta, PE Cosmetics, Ruthie Belle, RBF Tan, Refectocil, Miraveda and Creator. One trade account gives you access to the full portfolio.
How do I follow Ciaobrow on social media?▼
Follow us for product education, technique tutorials, new arrivals and training updates on Instagram, TikTok and Facebook — search @ciaobrow. Tag us in your work using #ciaobrow — we love to see and reshare our community's results!
How do I contact the Ciaobrow team?▼
- General enquiries: hello@ciaobrow.com
- Trade & wholesale: trade@ciaobrow.com
- Training & courses: training@ciaobrow.com
- Distribution partnerships: distribution@ciaobrow.com
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